Returns & Exchanges

We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review our policy below and contact us at INFO@ELEVATETRAININGJAX.COM with any questions.

• Merchandise must be returned within 30 days of the delivery date.
  
• Sale items and promotional sale orders are FINAL SALE.
• All international orders are FINAL SALE.
• Customers are responsible for return shipping costs. If ELEVATE provides a return label, the shipping cost will be deducted from the refund/credit.
• Refunds will be issued to the original payment method after the return is received and inspected.

• To exchange an item, please email INFO@ELEVATETRAININGJAX.COM with your order details.
  

The following items cannot be returned or exchanged for hygiene and quality reasons:

• Socks
• Masks
• Patches
• Stickers
• Hats
• Beanies

If you believe you received a defective product:

1. Contact us at INFO@ELEVATETRAININGJAX.COM
2. Include clear pictures of the defect for evaluation.
3. We can issue a replacement based on inventory & availability.

• Customers can use a shipper of their choice or request a return label from ELEVATE (return label cost will be deducted from the refund/credit).
• To ensure your return is received, request a tracking number from your chosen shipping provider.
• ELEVATE is not responsible for lost returns or exchanges.

For any additional questions or assistance, reach out to us at INFO@ELEVATETRAININGJAX.COM